How Scary is it?

• Extremely Scary! We pride ourselves on the scare and relentless efforts of our crew and actors to ensure you get every dollar worth when you enter the attraction.

​

Is there an Age Restriction? Are Kids allowed?

• No, each child is different so it is up to the parents to make that judgement call. We thought long and hard on this, to allow the kids to experience the fun with their families we offer "Monster Repellant" for sale to help them make it through.

​

What happens if it rains? Will you be open?

• Rain, Sleet, or Snow The Scream Machine will be open! We have both indoor and covered outdoor waiting areas.

​

I got scared and couldn't make it through the Haunt, can I get a refund?

• No Refunds will be given. If you leave out the exit scared, we did our jobs. 

​

What kind of payments do you accept?

• Yes, we accept both Cash and Credit (Visa and MasterCard). We also offer online tickets for purchase. Just follow the links on the pages.

​

Is your Haunt wheelchair accessible?

• Yes, we are proudly wheelchair accessible, with detours available at a few points in the Haunt. For specifics please give us a call.

​

Do you have parking available? How much does it cost?

• Yes, there is plenty of parking available and its free! We want you to focus on the best Haunt Experience possible and not have to worry about a parking fee.

​

How long is the wait in line?

• We keep the line moving as quickly as possible, but it all depends on the date/time you choose to come. With any popular attraction, wait times can increase as you get closer to Halloween. The Scream Machine works hard to balance the flow of guests entering the haunt to allow groups to enjoy the experience while reducing the extended wait times. Line entertainers will be in close proximity to guests to keep everyone excited and entertained while waiting.  Don't forget we also offer the VIP "Skip the line" pass available both online and at the ticket booth. 

​

Are Cameras allowed?

• No, cameras are not allowed inside the Haunt or Escape Rooms. This includes but is not limited to flash, digital, or video photography of any kind (including with your phone). While in the queue line you may take photos, videos, snap, post, or tweet (be sure to tag us on social media #thescreammachine) but we ask that you do so without any lights to ensure everyone can enjoy the immersive experience.

​

How long does it take to get through the Haunt?

• Overall that is dependent on the speed of your group going through the attraction. On average groups in the prior years took between 18-25 minutes. The 2022 season has a new floorplan and many additional elements. 

​

How long is the 5 min Escape room?

• Say that again?....

​

Will the actors touch us?

• Touch nothing, and nothing will touch you. Please be mindful that due to the intense nature of our attraction and close proximity, inadvertent contact can happen. Our actors are specifically trained to bring you the most extreme experience while preserving the safety of our guests. 

​

Can I wear my costume?

• Yes, you may wear a costume, but we don't allow weapons (real or fake) or masks. This is to ensure the safety of all of our guests and our crew.

​

Is Smoking Allowed?

• No smoking or vaping is allowed while in line or in the facility.

​

Are Cell Phones allowed?

• No, we ask that each guest not use their cell phones while inside the attraction, but you may do so in the queue line.

​

Can we bring in bags?

• No, we ask that everyone leave bags and purses in their car before getting in the queue line and entering the attraction. This reduces the risk of dropping something while in the haunt. ​

​

I dropped something in the haunt, can I go get it?

• Unfortunately no, we can take a quick look for a phone or keys, but they could be difficult to find while the show is running due to the low lighting. Normal lighting does not come back on until the end of the night.

​